Privacy Policy

Effective Date: 01-01-2025

At Hi CASA, we are committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services. By using our website, you agree to the terms outlined in this policy.

 

1. Information We Collect

We may collect and process the following types of information:

A. Personal Information:
  • Full Name
  • Email Address
  • Phone Number
  • Company Details (for B2B customers)
  • Billing and Shipping Addresses
  • Payment Information (processed securely through third-party payment gateways, we do not store payment details)

B. Non-Personal Information:

  • Browser Type
  • Operating System
  • IP Address
  • Device Type and Identifiers
  • Website Usage Data (e.g., pages viewed, time spent on the website, click behavior)
  • Referral URLs and search queries leading to our website

C. Cookies and Tracking Technologies:

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies allow us to remember your preferences and provide a customized user experience.

 

 

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Order Processing & Fulfillment: Ensuring smooth transactions, shipping, and delivery of your purchases.
  • Customer Support: Assisting with inquiries, troubleshooting, and issue resolution.
  • Personalization: Enhancing user experience by remembering preferences and tailoring content.
  • Marketing & Promotions: Sending promotional materials, newsletters, special offers, and product updates (only with your consent).
  • Security & Fraud Prevention: Detecting and preventing fraudulent activities and unauthorized access.
  • Compliance with Legal Obligations: Adhering to applicable laws and regulations, including tax reporting and financial audits.
  • Website Analytics & Performance Optimization: Monitoring traffic patterns and user behavior to improve website functionality and user experience.

 

 

3. How We Protect Your Information

Hi CASA employs industry-standard security measures to safeguard your information, including:

  • Secure Servers & Data Encryption: Sensitive data is encrypted using advanced security protocols.
  • Access Restrictions: Only authorized personnel have access to personal information.
  • Regular Security Audits: Continuous monitoring of our systems for vulnerabilities and potential threats.
  • Secure Payment Processing: We partner with trusted payment processors that follow industry security standards (e.g., PCI DSS compliance).

While we take every precaution to protect your data, no digital transmission or storage system is 100% secure. We encourage users to take personal measures to safeguard their login credentials and avoid sharing sensitive information over unsecured networks.

 

 

4. Sharing Your Information

Hi CASA does not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

A. Service Providers:

We collaborate with third-party service providers to facilitate operations, including:

  • Payment Processing (e.g., PayPal, Stripe)
  • Shipping & Delivery Services
  • Email Marketing Platforms
  • Website Analytics Tools (e.g., Google Analytics)

B. Legal & Compliance Obligations:

We may disclose your information when required to comply with:

  • Law enforcement requests
  • Fraud investigations
  • Regulatory compliance measures

C. Business Transfers:

If Hi CASA undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business transition.

 

5. Your Rights & Choices

As a user, you have control over your personal data. You may exercise the following rights:

A. Right to Access & Correction:

You can request access to the personal data we hold about you and update or correct inaccuracies.

B. Right to Data Deletion:

You may request deletion of your personal data, subject to legal and business obligations.

C. Marketing Preferences:

You can opt out of promotional emails by clicking the “Unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please reach out to us at hicasa.info@gmail.com with your request.

 

6. Third-Party Links

Our website may include links to external websites operated by third parties. Hi CASA is not responsible for the privacy practices, security measures, or content of these external sites. We strongly encourage you to review the privacy policies of third-party websites before sharing any personal information.

 

7. Cookies & Tracking Policy

Cookies help us improve your browsing experience by remembering your preferences and analyzing website traffic. You may manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

Types of Cookies We Use:

  • Essential Cookies: Necessary for core website functions such as shopping cart and checkout.
  • Performance Cookies: Help us analyze website traffic and improve site performance.
  • Marketing Cookies: Used to personalize ads and promotional content.

 

8. Updates to This Policy

Hi CASA reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date. We recommend reviewing this page regularly for updates.

 

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

Hi CASA
#7, 8 A National Highway, Near Sunora Ceramic, Mahendragar, Morbi, Gujarat 363642
Email: hicasa.info@gmail.com

Thank you for trusting Hi CASA with your information.