Privacy Policy

Effective Date: 01-01-2025

This Privacy Policy describes how Hi Casa Company and its affiliates (collectively referred to as “Company,” “we,” “our,” or “us”) collect, use, share, protect, and otherwise process your personal data through our website [www.hicasacompany.com] (hereinafter referred to as the “Platform”).

By visiting the Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, our Terms of Use, and any applicable product/service-specific terms and conditions. You also agree to be governed by the laws of India, including but not limited to the data protection and privacy laws.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

1. Collection of Personal Data

We collect personal data when you use our Platform, services, or otherwise interact with us. This may include, but is not limited to:

  • Name

  • Date of birth

  • Address

  • Mobile/Telephone number

  • Email ID

  • Government-issued ID (for identity or address verification)

  • Bank account details, credit/debit card details, or other payment information (with your consent)

  • Biometric data (such as facial features or physiological information, if applicable)

We may also collect information related to your transactions, preferences, behavior on our Platform, and information provided by third-party platforms during purchases or other interactions.

Note: You can choose not to provide certain information, but this may limit your ability to use certain features of the Platform.

2. Usage of Personal Data

We use your personal data to:

  • Provide, maintain, and improve our services

  • Fulfill orders and coordinate with business partners

  • Enhance customer experience

  • Send promotional offers, updates, and product information

  • Detect and prevent fraud or illegal activity

  • Enforce our Terms and Conditions

  • Conduct analytics, marketing research, and surveys

  • Provide support and resolve disputes

We will give you the option to opt out of marketing communications.

3. Sharing of Personal Data

We may share your personal data with:

  • Internal entities within Hi Casa Company and its affiliates

  • Sellers, business partners, logistics providers, payment gateways

  • Marketing, technology, and service partners

  • Government authorities or law enforcement, when required by law or for compliance purposes

Note: If you interact directly with a third-party platform or partner, their privacy policy will apply. We are not responsible for their data practices and encourage you to read their privacy policies before sharing any information.

4. Security Precautions

We follow reasonable security practices and procedures to protect your personal data from unauthorized access, misuse, or disclosure. These include:

  • Use of secure servers

  • Encrypted data storage

  • Strict access control

However, internet data transmission cannot be guaranteed to be fully secure. You accept the risks involved with data transmission and are responsible for keeping your login credentials safe.

5. Data Retention and Deletion

You may delete your account via the settings section of your profile or by contacting us at the address provided below. Deletion may be delayed if there are pending grievances, claims, or services.

We retain your personal data only as long as required for business purposes or as required by law. In some cases, we may retain data in anonymized form for analytics and research purposes.

6. Your Rights

You have the right to:

  • Access, rectify, and update your personal data

  • Withdraw your consent for data processing

  • Request account deletion

To withdraw your consent, please contact our Grievance Officer using the contact information below, and mention “Withdrawal of consent for processing personal data” in the subject line. We may verify your request before acting on it.

Note: Withdrawing consent may affect your ability to access certain services.

7. Consent

By using the Platform and providing your data, you consent to the collection, use, storage, sharing, and processing of your personal data as outlined in this Privacy Policy.

If you provide information about others, you confirm that you have the authority to do so and allow us to use that information as per this policy.

You also consent to being contacted by us and our partners (via SMS, email, phone, or instant messaging apps) for service, marketing, or transactional purposes.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. We recommend reviewing this page periodically. Where legally required, we will notify you about significant changes in the manner specified under applicable law.

9. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

Grievance Officer
Hi CASA
Email: info@hicasacompani.com

Address: #7, 8 A National Highway, near Sunora Ceramic, Mahendragar, Morbi, Gujarat 363642